Replay Medallia's Jan. 21 webinar to dive into building a 'continuous response' framework through always-on listening and incorporating signals.

As part of our look ahead to 2021 challenges, DJ Casto of Synchrony considers how the decisions HR leaders had to make this year can create stronger organizations next year.

HRE is helping HR leaders prepare for the year ahead with a series of insights from industry experts, thought leaders and others about what we can learn from 2020 and the challenges coming in 2021.